Returns

Returns Policy | Fray Flourish

Returns Policy

01 / Returns

Returns will only be accepted within 30 days of the delivery date, granted that the item(s) is in its original state and with the Fray Flourish tags attached.

The buyer will be entitled to a partial refund once the item(s) are returned successfully. The initial processing & shipping fee is non-refundable, and a restocking fee (30% of the total transaction payment) will be deducted from the transaction amount.

The buyer is responsible for all processing & shipping fees, and the return address will be provided after the return is confirmed by the Fray Flourish Customer Service team.

Please contact our customer service team before returning any product.

* Return of products will not be accepted if the products / boxes are damaged, not in their original condition, or if the tags are removed.

02 / Reasons for Unacceptable Returns

Under the following circumstances, we will not be able to process your return:

Products not meeting the criteria for "30-day Returns".
Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
Products with color fading due to display.
Products with unclean appearance.
Non-Fray Flourish products (Products without the Fray Flourish Quality Control tag attached).

03 / Customs Tariff

Generally, the declared price of the package is lower than the starting point for tariff collection in the local country, so you do not need to pay tariffs. In some individual countries, if you are required to pay tariffs, please contact us for assistance.